Shipping policy
Thank you for shopping at SnuggleCavy. We are committed to delivering your order quickly, safely, and efficiently.
Order Processing
Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
We proudly offer:
- Free Worldwide Shipping
- Estimated Delivery: 7–10 Business Days
- Order Tracking available for most shipments
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.
Shipping Destinations
We currently ship to customers worldwide. If your location is unavailable during checkout, please contact us for assistance.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order. SnuggleCavy is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost in transit, please contact our customer support team. We will work with the shipping carrier to resolve the issue as quickly as possible.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include your order number along with photos of the damaged item. We will gladly assist with a replacement or refund.
Contact Us
If you have any questions about shipping, please contact us.
Website: SnuggleCavy.store
Email: support@SnuggleCavy.store
Phone: (289) 659-6232
Address:
8132 Rue Jean-Brillon
LaSalle, QC H8N 2J5
Canada