Refund policy

At SnuggleCavy, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Returns

We offer free returns and refunds within 30 days of delivery. To be eligible, items should be in their original condition with original packaging whenever possible.

Free Return Shipping

Eligible returns include free return shipping with no restocking or hidden fees.

Refunds

Once your returned item has been received and inspected, your refund will be processed within 5–10 business days using your original payment method.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos (if applicable). We'll arrange a replacement or full refund.

Order Cancellation

Orders may be canceled before shipment for a full refund. Once shipped, orders can be returned under this policy after delivery.

Need Help?

If you have any questions, please contact us:

Website: SnuggleCavy.store

Email: support@SnuggleCavy.store

Phone: (289) 659-6232

Address:
8132 Rue Jean-Brillon
LaSalle, QC H8N 2J5
Canada

Thank you for shopping with SnuggleCavy. We appreciate your trust and are committed to making every purchase simple, safe, and enjoyable.